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Company Description

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

Job Description

As AI Excellence Manager, you will drive the integration of AI‑powered solutions across the Marketing & Sales department, reporting directly to the Head of AI Excellence.

In this hands‑on, business‑focused role, you will identify high‑impact opportunities, automate commercial processes, and build low‑code AI solutions that translate AI capabilities into measurable business outcomes.

You will be part of the Marketing & Sales AI Excellence Hub, a newly established team focused on embedding practical, scalable AI solutions into day‑to‑day commercial workflows.

Your Responsibilities

This is a hands-on individual contributor role with strong delivery ownership. You will:

• Own a prioritized AI use-case backlog for Marketing & Sales and drive delivery in alignment with the Head of AI Excellence
• Design, prototype, and implement AI-enabled workflows, coordinating cross-functional teams for scaling and integration
• Integrate AI capabilities into production workflows by leveraging both our current tool landscape and any additional tools identified as beneficial during the process.

What you will do in practice

The responsibilities above describe what you own; the points below illustrate how this typically shows up in day-to-day work.

AI Delivery & Automation

• Deliver AI efficiency initiatives end‑to‑end, from problem definition and proof‑of‑concept to scaled, production‑grade solutions.
• Build and deploy low‑code AI solutions (e.g. agents and agentic workflows) using platforms such as Copilot Studio, Google Vertex AI or comparable tools.
• Work closely with AI, Data, Product, Engineering, and IT teams.

Process Analysis & Solution Design

• Identify and prioritise high‑impact AI use cases by working with Marketing & Sales stakeholders on concrete operational pain points.
• Map and analyse end‑to‑end processes to identify automation and AI opportunities.
• Translate business problems into clear solution concepts, workflows, and system requirements; support tool and vendor evaluations where needed.

Measurement, Enablement & Governance

• Define and track metrics to measure adoption, efficiency gains, performance improvements, and cost savings.
• Ensure compliant, secure, and responsible use of AI in line with data governance, privacy, and ethical AI standards.
• Support change management and enablement through documentation, playbooks, and targeted training contributions.

This role is ideal for someone who wants to move beyond experimentation and shape how AI actually works inside a large, complex commercial organization. For example, you may have previously worked as a Program Manager, Transformation/Change Manager or Automation / Business Lead. Or you may have built and shipped AI-enabled solutions in a highly hands-on environment, and are now looking to apply AI more deeply and systematically across end‑to‑end commercial workflows.

Qualifications

Must have requirements

• 3+ years of relevant work experience (e.g., in marketing, sales, analytics, product management, engineering, or applied AI / automation roles).
• Hands-on experience with LLMs including a high level of expertise in prompt engineering, building AI agents (e.g., in Copilot Studio or Google Vertex AI), and using low-code/no-code tools, ideally combined with the capability of using orchestration platforms to integrate AI solutions into practical workflows.
• Proven ability to translate complex business problems into clear requirements, solution designs, and delivery plans for AI-enabled workflows.
• Proficiency in process mapping, optimization, and documentation as well as in designing training programs and internal documentation (playbook, prompt libraries, project reports, etc)
• Cross-functional project management and stakeholder alignment skills.
• Data-driven problem-solver with the ability to analyse data, develop and interpret KPIs and to translate AI capabilities into measurable business outcomes
• Fluent in English (written & verbal).

Nice to have skills

• Background in e-commerce or a related field
• Awareness of data governance, privacy, and ethical AI considerations.
• Familiarity with marketing & sales tools (e.g., Braze, Contentful, PowerBI, Google / Adobe Analytics, Meta Business Suite).
• Basic coding skills (e.g., Python) for light scripting or data transformation.
• Knowledge of A/B testing and experimentation frameworks for AI-enabled experiences.

Additional Information

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid

✈️ 28 vacation days and days off on 24th and 31st of December
🏋️ Corporate rates at a local gym chain (Body & Soul)
📱 Company mobile phone for work and personal use
 

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.