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Company Description

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

Job Description

We are seeking a strategic, outcome-driven Experienced Product Owner to lead key customer discovery experiences. This role shapes how customers browse, navigate, and find the right products across our storefront.

Key Responsibilities:

• Own and drive the vision, roadmap, backlog, and delivery of key browsing and navigation features from ideation to launch and post-release analysis.

• Define and prioritise product initiatives aligned with customer needs, business goals, technical opportunities, and growth objectives.

• Improve product findability, category exploration, merchandising, and the browse-to-basket journey, using personalisation strategies to create more helpful, engaging, and confident shopping experiences.

• Write clear product specifications, optimise conversion funnels, and support scalable capabilities across markets.

• Use product data, KPIs, experimentation, and customer insight to guide strategic decisions and assess impact.

• Foster a culture of experimentation through rapid prototyping, A/B testing, measurement, and iteration.

• Collaborate closely with product, engineering, design, operations, agentic commerce, data science, analytics, SEO, search, recommendations, content, and commercial teams.

Qualifications

Required Skills:

• Product Experience: You have 4+ years’ experience as a Product Owner or similar role in e-commerce or customer-facing digital products, with strong agile methodology skills and hands-on work with cross-functional teams.

• Domain Expertise: You have improved onsite product discovery capabilities across storefront navigation and product listing pages, including search, filtering, faceting, and findability in customer-facing e-commerce products.

• Cross-functional Collaboration: You have collaborated closely with design and engineering teams to define, prioritise, and deliver product features aligned with business goals.

• Data & Experimentation: You have used data insights and A/B testing frameworks to validate hypotheses, optimise features, and guide product decisions.

• Delivery Excellence: You have demonstrated energy, hard work, and a continuous-learning mindset in a fast-changing digital ecosystem, with a focus on delivering high-quality complex products.

• Ownership & Problem Solving: You have proactively taken ownership, brought a practical can-do mindset, and used resourcefulness and creativity to independently solve complex problems.

• Clear Communication: You have strong communication skills, with the ability to explain complex topics clearly and concisely to stakeholders across teams.

• AI-enabled Product Thinking: You have first hands-on experience using AI and LLMs to support product work, such as shaping business cases, creating mock-ups, and translating ideas into clear BDD scenarios and technical specifications.

• Qualifications: You have a Bachelor’s degree in Business, Technology, Engineering, Computer Science, or a related field; an advanced degree, relevant product management certification, agile qualification, or equivalent practical training is a plus.

Additional Information

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.

A note on compensation: We believe in being transparent about salary ranges. The range shown reflects the full scope that the role can grow into over time, depending on experience, skills, and impact. Most offers are positioned around the midpoint of the range, ensuring a fair and consistent approach across our teams.

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid