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Company Description

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.  

Job Description

We are seeking a proactive and detail-oriented Network Control Tower Specialist to oversee the end-to-end parcel journey across our logistics network. This role is critical in ensuring seamless handover processes between Fulfillment Centers (FCs), Last Mile Service Providers (LSPs), and Delivery Service Providers (DSPs), while driving continuous improvement and operational excellence.

Key Responsibilities

Parcel Journey Monitoring & Communication

• Daily monitoring and control of parcel handover processes: FC → 1st leg carrier → DSP.
• Proactive communication with LSPs and DSPs to prevent delays and ensure smooth operations.

Root Cause Analysis & Escalation

• Investigate and analyse delays in parcel journeys.
• Provide timely updates to stakeholders and ensure execution of corrective actions.
• Conduct trend analysis and forecast potential disruptions.

Reporting & Planning

• Prepare and distribute the Daily Wake-Up Report (network health check).
• Own weekly truck planning across the network and actively participate in booking calls.
• Adjust truck schedules daily based on order volumes.

Operational Excellence

• Drive continuous improvement of Network Control Tower processes.
• Monitor system timestamps and escalate missing data to relevant teams.
• Track equipment availability across FCs and DSP hubs.

Service Desk & System Maintenance

• Manage and resolve Service Desk tickets from FCs and DSPs.
• Perform regular master data updates and monitor system tools and applications.

Qualifications

• Strong analytical skills and attention to detail.
• Working knowledge of SQL databases for data extraction, analysis, and reporting.
• Ability to communicate effectively with internal and external stakeholders.
• Proficiency in using dashboards and operational tools.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience in truck planning and logistics coordination is a strong advantage.

Additional Information

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.  

Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts. 

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.  

#LI-Hybrid 

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.